Say hi
Got a question about your order or one of our products? We’re a small team and we like hearing from you.
- Email support@tryberryd.com Or use the form below — it lands in the same inbox.
- Phone 1-888-682-6225 Have your order number handy and we can sort most things on the call.
- Hours Monday to Friday
- Reply time Most replies land within a business day
VIP Club
Managing your membership
Check your plan, see your next renewal date, or cancel. Doing it yourself is the fastest route and needs no phone call.
Manage or cancel- What’s included is on the VIP Club page.
- Rather we did it? Email support@tryberryd.com with “Cancel membership” in the subject line, call 1-888-682-6225, or use the form below.
- Include your order number and the email address on the membership so we can find it first time.
Cancel before your renewal date to avoid the next charge. Benefits stay active until the end of the period you’ve already paid for.
Berry helpful details
- Your order number
- The address the confirmation went to
- Photos if something arrived damaged or wrong
- Last four digits of the card, if it’s a billing question
Sweet & short answers
- Order status: follow my order for live scans
- Order changes: same-day requests have the best odds
- Returns: covered in the refund policy
We’ll always tell you what we can and can’t do — no vague non-answers.